Returns

RETURNS & REFUNDS

We hope that you will be happy with your purchase, however, if within 14 days of purchase you change your mind, we will be happy to offer you a full refund crediting your original payment method. The item must be returned to us within 14 days from that point and you will then be refunded.

Please note that goods should be returned in perfect condition, and in their original, undamaged packaging. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Please note that personalised items are non-refundable.

To ensure that you get a proof of postage please take your parcel into the Post Office.

Please send returns by registered mail, insured for its full value to:

Jacqueline Ashworth
71 Silver Crescent
Chiswick
London
W4 5SF

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

• Custom or personalised orders (including the Matilda Collection)
• Earrings for hygienic reasons

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